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  • I've been here a plethora of times, but I am very disappointed with the recent changes. Instead of going through the line and ordering your items you order at the beginning and then sit down and all of your food is brought to you. They did this in an attempt to make things faster, unfortunately it took the good customer service out of it. The ordering process is much more complicated and you are unable to see the menus. They give you a printed menu to combat this, but it isn't as simple as the ones that are hanging and divided by station. Trying to make specifications on your order, which used to be so simple, is now complicated and the staff taking orders clearly aren't trained well on it. To top it off, my food came out wrong, which is indicative of the poor way the ordering is set up. Trying to get someone to clean off a table for you to sit down during busy times is clearly too much to ask for. The food is good, but I will no longer continue to come here. If this is how all Paradise Bakery locations function now, I won't be going to any of them. You have lost a very loyal customer and I know I'm not the only one.
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