I have been a customer since the early days of the business, and have had such a postive experience with this store. I take my three small dogs in every three weeks for grooming, and they always come back looking fantastic. I like the fact that I can make an appointment for grooming, and therefore have a rough idea what time they will be ready for pickup - no waiting around all day for a phone call from the groomer like at some grooming places. Their doggie day care service is great as well, and the food and supplies are all top quality. Most importantly, the customer service will definitely exceed your expectations. They recognize me and my dogs when I walk in the store, and they take the time to look at the caller id and greet me by name when I call. Most importantly, Kelly, the owner, will go above and beyond to meet any special needs or requests for your pets - including tracking down a special leash or making a birthday cake for your dog! I highly recommend this business.