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  • I love Ross and went to this one because I bought the last item at another one and wanted a matching set. Well, I ended up finding two more and another two items, so had well over $100 worth of "crap" that I didn't "need", but well you know, lol. So we take our items to the cash register. They were really cute and even got stares and comments of jealousy on the way to the register. Then there are no registers open and the return/exchange is the only open register and she has a customer and another return waiting. So we stand in line waiting for her to finish and then have someone open another register. Five more customers have lined up behind us. She calls the next return up and I ask if she is calling someone to open another register. She says no. We sit our purchases on the floor and walk out. She calls out that we are rude. Oh, did I mention this was a Friday night with no staff and according to her, not one floor worker knew how to also run a register. Is it wrong to expect when you are spending your hard earned money that both courtesy and proper staffing should be extended? I must have been born in the wrong era when thank you's and please come again were existent.
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