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| - This review is long overdue, but months later I still think about IMM and smile (creepy, right?), so I know this meant I need to take the time to share my thoughts.
The scoop: I have a Prius and the dealer quoted me over 3K for a fix that just didn't sit right with me. I looked all over the web for Prius repair in Phoenix and came across IMM Auto and spoke with Dave over the phone. He couldn't have been more kind - We talked on the phone for over 20 minutes about the issues my car was having and he, GASP, actually listened, rather than trying to shove pricy repairs down my throat. The next day I took my car in for diagnostics and lo and behold, all the repairs the dealer claimed I needed has miraculously disappeared. Dave was so cool, knowing the stressful experience the dealer put me through, he didn't even charge me for the diagnostic.
The moral of the story: Car repair shops have a bad name because they take advantage of customers who don't know any better. Dave and IMM Auto were the exact opposite of this stereotype and saved me thousands of unnecessary dollars.
My advice to you is PLEASE, PLEASE get a second opinion from a local, trusted repair shop when something breaks on your car. And not surprisingly, I strongly suggest you get that second opinion at IMM Auto.
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