Just ordered 3 hamburger combo meals and when we got home they were not cooked. When I called to let them know, I was told that I must be wrong...their grill is set to cook burgers to a certain temperature, not color and they couldn't be uncooked, I must be wrong. When I suggested that maybe they should check the grill because they definitely weren't cooked, she (Renee) "informed" me that it is set properly, she checked it herself today. I would suggest that they find someone else to check their grill because our burgers aren't cooked properly. Will be emailing the district manager to let him know that customer service at this Wendy's is non-existent! There is another Wendy's on Ellsworth and Baseline with MUCH better service than this...And people think these folks should earn $15 an hr??? With that kind of service...a VERY POOR reflection on the company...they are COSTING the company, not earning it.