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| - I purchased a helium tank from Andrew for our New Year's Eve party. I initially called to find out the helium tank sizes and prices. When I arrived, I was given a much higher price on the maximum size helium tank, than I was given over the phone, by $30. Andrew also recommended "high float" to make the balloons float longer, I've done a thousand parties and never used that stuff, but he was a hard sell. He quoted me a price of $24. For the bottle of high float and showed me (with a balloon) how to use it.
When I got up to the front to pay, he began looking up pricing while stating "I am not really familiar with any of the prices, my wife usually handles that". So, not only was the helium tank more costly, the high float, which he quoted me $24 on a few minutes earlier was now $35.00 and he wanted to charge me another $10 for the plastic pump that goes in the bottle of high float!!! A plastic pump that is necessary in order to use the stupid worthless stuff. I think he knew there was going to be an issue if he tried to charge me another $10 after he already just misquoted me by an extra $10 because he "doesn't know his pricing". So, he finally said he would "throw in the pump". The helium tank was also $30 more than what he quoted over the phone and then he charges me an extra $4 for the helium valve, that you NEED to insert the balloon into, in order to fill it with helium. Which was also returned with the helium tank. He never even mentioned this valve charge , I noticed it on my receipt later. Now, back to this high float crap. I got home, tried using the stuff the way he showed me, there are several different little plastic valves to use for different size balloons in order to put in the correct amount of high float. I tried them all. I tried this crap with five, 9" balloons. Every balloon I used the high float on sank right to the ground. It was not working. I read the high float manual cover to cover (because that's what I wanted to do in addition to blowing up 400 balloons) and I tried in good faith to use all of the methods of problem solving the book offered , but I was now wasting my balloons, wasting helium, wasting the stupid high float and wasting my time. Again, I've thrown thousands of parties and this stuff is NOT NECESSARY. So, when we return the helium tank, we also returned the almost COMPLETELY FULL bottle of this high float crap (minus five small pumps) it was virtually undetectable by the human eye that any was missing, and we explained that it didn't work and we only used five small pumps and decided it wasn't worth it. Andrew wasn't there and the person at the counter said she would leave notes for Andrew as she was just covering the front desk for the day. Andrew called me a few days later, left a message on my VM, insulting my intelligence by explaining how we obviously used the product wrong and then proceeds to deep breath through the sheer anxiety of telling me he can no longer use the high float because of some crap about the pump having high float stuck in it, but as a courtesy he will refund me $10. That is outrageous customer service. We returned a $35.00 product that was either defective or useless for our needs, a product that I would bet my life on has either already been resold (at full retail to another unsuspecting customer, or put right back on the shelf to sell. I can handle a lot of faulty issues from businesses, stores and companies, except for those that take advantage of the consumer, I have absolutely no use for them.
In regards to your response to my complaint . There was NOT 25% of that hi float crap gone. And I am most certain the thing wasn't plugged. I used it for Five small 9" balloons before I realized it wasn't working and I knew I was going to return it so I made certain to not use it anymore. You are lying and making excuses to try and make yourself look good in light of this bad review.
Your entire answer to my complaint is just a complete fabrication and excuse to fit your validation of not returning something that did not work as you stated it would . If I would have known you were not going to do the right thing and return it, I would have taken a photo of the completely FULL bottle before I left it with the person who "was just filling in for the day, but didn't know anything about anything. You are not a good business person. I hope keeping my money for a product that you got returned to you in great condition was worth it. And just to clarify, you did NOT return half of the cost for the high float. Yet another lie to distract from this negative review, when it would have been easier to do the right thing.
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