Had an appointment at 1:45pm today, tried to call to let them know I would be about 10 minutes late, however no one picked up. As I'm parking I get a phone call from them stating that Mel is running behind and can't fit me in and can I reschedule. Ummm, no. Then Mel calls me and tells me that the other girl misunderstood. She runs a tight schedule and I was 10 minutes late, sooo... Really?? Then asks me if I can come back at 2:45. Are you not running behind? Which is it?? Your fault because you over booked and are running behind? Or I got penalized for being 10 minutes late? 2 different stories, neither make sense nor make me want to return. I drove all the way across town and took time from work only to have them call me as I'm parking. And you think I wouldn't be annoyed? I was giving it a second chance because they have canceled last minute on me before. If you have nothing better to do, and will be never be late, than this is the place for you.