We entered the lobby to see one desk agent on the phone. The other looked at us as we approached the desk, but did not greet us. We found out that the indoor pool was closed, but that the outdoor pool was open....when it was in the low 60's.
As we approached our room, we saw a wet floor sign on the floor. The carpet might as well have been the swimming pool. Throughout our stay, no one ever came to shop vac up all the water. We were placed in a room next to the mechanical room, I think it was 165. The noise was so loud, that I called the desk. Dawn (I think) said she knew of no noise issues in that area, and said she was going to send maintenaince, but that never happened. Instead, we spent the whole night sleeping on rock hard pillows listening to screeching noises coming from the room next door.
Quail Hollow is pretty outdated looking inside and out with uncomfortable beds and facilities which seem to be falling apart. The staff is as uncaring as any I've ever encountered, and the rooms are extremely overpriced. Avoid at all costs.