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  • No communication on what the issue was other than they needed to replace a part, that was Monday. They rescheduled to come back, Friday worked best for me. They didn't provide the warranty company their write up until 1pm (for an 8-10am appt) the next day which included charges the warranty company wouldn't cover. I'm working, I don't have to time to look into what happened over the next 3 hours before my appt at 8am the next day. Warranty company read from a report which had inaccurate info - it referenced the master bath sink when the hall bath sink was the one still leaking. Also the shower like that was comping from the shower wand was said there is a leak between the shower wall and faucet. What's happening here? Why isn't it a requirement from the warranty company that their plumber they selected communicate with me what the issue is so I can ask the questions and talk through that what isn't correct (ie. wrong sink, incorrect faucet/shower connection). When I called am/pm to find out and talk through the issue she was not friendly and said it wasn't their fault the overcharge wasn't being covered. She only had the incorrect notes on the report. So confused. Regardless she said I could call the warranty company and "cash out" and get my repairs done somewhere else. I'll find out what that's about and then will be cancelling my warranty. Until then, my shower water is turned off (which it was working fine before except there was a slow drip) and my sink was left a mess - very dirty with black on counters, sink and handles. I called back to find out if the tech could come back to at least put it back the way it was - shower working with a slow drip. She didn't answer the phone. On hold with warranty company as I type - 25min. This is in addition to the 46min call (32min waiting) to talk to the warranty company. Sigh.
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