I wish there was 1/2 a star, we chose to sit at the full service bar with a party of 4 on 02/26/15 at a non peak time with 6 other people in the restaurant. We all ordered 4 incredibly dry tasteless burgers. Not only do you pay an $8.00 base price just for the burger you pay a $1.00 up charge for each add on. So basically god forbid you prefer flavor or moisture on your sandwich on that overcooked slab of meat. We have been to many J.R's and not only do they have an expansive menu the food has never been anything but delicious. We even went to one in cancun Mexico in September that had a 3-4 page menu and the food was PHENOMENAL ... The man next to me ordered the chicken tenders and his girlfriend ordered the burger she ate 1/2 and he ate 1/2 of 1 strip and refused to eat them. I heard him tell the server that they were over cooked and tasted like the oil was burnt, but yet she didn't take them back nor did she offer him anything in place of it. I thought that was in poor service but yet she let him pay for it on his bill. I heard his girlfriend make a complaint . Management needs to look at what's going on in this store and maybe eat this food when we were waiting for our check I saw 2 employees bringing back to-go dinners from other other places in the food court..... Hmmmm wonder why?