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  • I have had appointments with this place 3 times... The first time I scheduled it was a month out and I hadn't gone there before and I just happened to look at my calendar and noticed I had an appointment there, but no one called to remind me like every other place does so I missed my appointment by a couple of hours and then called and asked why no reminder.. Next thing I received was a bill for $20 for no show.. The next time I went I got in because they rescheduled me in a week so it was recent so I made that appointment. This last time my appointment was to check to see if what they'd done worked (it did NOT) and it was scheduled out 6 weeks. Yesterday I was looking through my paperwork and noticed I had an appointment with them at 9:40 am (the 6 week out schedule).. I called them when I noticed it and left a message.. They called back and told me they called me to remind me, BUT then back tracked and said, "However, that is a courtesy call, we don't have to make that call, it's up to the patient to be responsible." This tells me they knew they didn't call and they didn't, I only have my cell phone and no calls came the day before the appointment. I understand it's the patients responsibility, but don't say, "We'll call you with a reminder" if you're not going to.. They, at the very least, need to have a sign in their office saying they don't make "Courtesy Calls" for reminders so we know it's solely our responsibility.. Once again I'll be charged the $20 for a no show. I will never go to this place again not only because they're not customer friendly, but it's sneaky to act like they'll send a reminder and then don't. I refuse to let my older relatives go to them because they DO need reminders, but evidently this office says it does but doesn't.. I have a feeling they have a lot of no shows and still get paid... Enough of this.. Going back to the other Woodson office or finding some place new..
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