| rev:text
| - I needed to update this, as after seeking assistance from the Better Business Bureau, we have finally received the check that Mr. Hickey promised. While still wary of using this company again, we will probably try their services again in the next few months, as they also provided a $30 gift card. This certainly seems to evidence a good faith effort on their part to make things right.
My husband and I had a reservation with this company for a taxi, made several weeks ago and reconfirmed Saturday, November 5, to pick us up at our home and take us to Sky Harbor Airport the morning of November 7. The cab was to pick us up at 6:15 AM. By 6:20 no taxi had appeared so I called their office. The person answering acknowledged the reservation and said a taxi would be coming; I told her that we needed the cab quickly, as we were leaving on an international flight and needed adequate check-in time. About five minutes later, she called and said the taxi would be arriving in about 10 minutes. We waited a little over the ten minutes, but no taxi arrived. At that point the taxi was over 20 minutes late, and we decided that we needed to drive ourselves to the airport. I sent a letter to VIP/Allstate on November 12 asking for reimbursement of the additional cost we had incurred ($90) due to having to pay for parking in the terminal ($125) vs taking a taxi ($30 RT).Jim Hickey from VIP called me on November 17th. At that time he assured me that they would be sending us a check for $90, as we requested for compensation for the resultant parking fee that we incurred, as well as a card for $30 in free service with your taxi fleet. He indicated that the check would be cut that day or the following. When we had not received the check shortly thereafter, I sent a follow up letter November 26th and another on December 8th.We still have not received the check nor any response to my letters. Of course, now we are not only disappointed with the original service but also with the fact that Mr. Hickey's promise to remedy the situation has not been followed through on.
The situation has only gotten worse - in December I requested assistance from the Better Business Bureau on this issue. Today they notified me that the company has NOT responded to them either.
Clearly a business to be avoided - after all, there are several other taxi companies in Phoenix to at least give a chance!
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