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| - A couple of misses...when we arrived to check in, the person behind the counter did not really greet us, and did not recognize the fact that I am a diamond honors member...we had to ask for the bottled water we are usually greeted with. The next miss by the front desk was, I walked up and said we would be checking out late the next day, instead of "ok no problem" I got, "well, we need to clean the room, so how much time do you need?"....not the right response. However, the good news is the hotel is clean, great rooms, and a mostly friendly staff, we'll give them another try...the front desk needs more training.
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