Bought a ticket that leaves at 5:05 from Armory but missed it, called the 24/7 customer service immediately and the girl on the phone was able to track down the bus within seconds and told me the last bus that leaves Champaign would be 15 min later at ISR. She also assured me that the bus driver would wait for me for two minutes. SO to the efficient and friendly customer service. Driver Rob was very friendly during the bus ride as well! I'm going to ride PCC more in the future, should've discovered this company sooner!!