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  • Like most people I would leave a 0 star if they yelp had the option. Ordered a brand new $220.00 router from Newegg on Monday that was supposed to arrive on Wednesday. Usually Fed ex and UPS come by later in the day so when I saw the UPS guy around 4:00 I thought maybe my package was delivered. I checked the front door and no package. I checked the tracking number from newegg which said the package was delivered by Ontrac to the front door at 1:25 p.m. Funny thing is I was home in my kitchen at that time and never received a knock on the door or a ring from the door bell. I had a family member come over at 1:45 p.m. in which I opened the same front door in which I never saw any package. I don't remember ever having packages shipped by this company before so I hope this is the first and last time I have a package with them because odds are you might not receive it. I called Ontrac and filed a complaint because the driver says he supposedly delivered it to my door, and I filed a claim with newegg. I will be issued a new router but I will now have to wait longer to get my item because my claim will take several days plus additional shipping days. I went online and saw that many people have the same problem with this company. I'm surprised there still in business. Just look up Ontrac in California and you will see nothing but complaints.
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