Absolutely excellent customer service! Have been coming to Polar Snow since they were located off Craig/Simmons. Their current location is a great location with definitely enough parking. The wait is never too bad. Definitely expect a wait time of 5 minutes or so on days were the weather outside is warmer. They definitely make up for those longer wait times though with giving out BOGO free cards to their customers. (This place is definitely worth the wait though regardless of the BOGO free card) There is so many options to choose from that you really can't go wrong with whatever you choose. My 3yr old son absolutely loves coming here & always wants to get a mango, bing cherry & peach. "The Bob Marley" & "The Bigstick" are some great tasting options as well. Will definitely be visiting pretty often with summer approaching.