I had a great experience here. Jessica Baker cut my hair and she did a fantastic job. She spent several minutes talking to me about what I didn't like about my hair, what I wanted to change. My hair is fine, and flips out in odd ways. So I was hoping for a style that didn't require heat styling to get it to lie in place, and I wanted it to look less flat. Other stylists have not been able to give me a style that could air dry. I've had a few days to play with my hair, and it really does look good when air dried. If I spend just three minutes blow drying, it looks polished. I'm very happy with how little time I need to spend dealing with my hair now. My husband likes the cut, and he is happy that I'm no longer complaining about my hair every day :-)