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  • My husband went here for cleaning a week before me and my son did for our appointment.My husband already told me that he waited for 45 minutes after his appointment time which is 1130am and he was there 15 minutes before.They checked him in at past 12pm and got done by 130pm.I did not give a damn and still tried to understand that the clinic might have been too busy when my husband was there.But to my disgrace...in my own experience...Iam not even going to give this clinic a 1 star..if there is 0.. I will choose that rating... I picked up my son early in school (2pm to be exact)so we can be 15 minutes early from our. 230 appointment...we were there by 210pm..as my sons school is just 5 mins away..we patiently waited for our turn.. my son's appointment was at 230 and mine was 430pm..I was thinking of going somewhere else in between.. but oh my.. they checked us in at 4pm .. my 6yr old son is almost throwing a tantrums for we are just sitting there waiting... and they actually have only 1 patient inside... the receptionist and others are just sitting there chatting to each other...I even asked them many times how long still should we wait and they keep on saying we are next...so finally got our turn...but every now and then they are doing something else which I dont understand...why dont they finish our cleaning then they can do their chit-chat!some stuff are even chewing or eating in between while they are treating us... This is the WORST customer service and Dental Clinic we have been and I dont recommend this.. if you dont like to waste your time (5hours) of your life...find other dental clinic around the street who value Time and Patients.... by the way, just to let you know.. our cleaning ends at 645pm to be exact... so from 210pm-4pm waiting period to 4-645pm cleaning!(which should only take for an hour)that was just a waste of time!!!!BEWARE!!!!! p.s. Not to mention how much they charge me and my insurance for cleaning which should be free of charge because it is preventive...sent me a billing letter after 2 months asking me to pay them $$$ .. they billed me for other services which they did not do to me which turned out that it is for a different patient... This just proved how careless they are not only with paper works but also with patients time.POOR SERVICE!!!!
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