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| - 1 star is for the salesman Bob, nice gentleman that sat through a 7 hour process, longest experience in a dealership ever. Received a door hanger at my house w an ad for a Chevy spark, automatic $179 a month and trade in min $1000. Purchasing the car for my mother who is on SS so she has a limited budget the price was just right for her. Didn't bring the ad w us, mistake!! Was told they didn't have any idea which ad we were referring to but no worries. Showed us a spark but said that price was for a stick shift, not an option for Mom so we went for the higher priced automatic. They didn't honor the trade in, offered us $200 and after several visits back and forth w the finance manager we finally agreed to $225 payment w 2000 down. I paid the down payment and Mom along w my daughter finally went home after 5 hrs of negotiating so I could finish w paperwork. Once home she found the ad and called me , telling to stop everything . She came back w the ad and showed them and they said sorry it was a misprint , nothing they could do about it. Since I had already given them $2000 I didn't have an option to change my mind, needed a car and couldn't wait the 3-5 days to get my money back. The second finance manager came over and was very defensive told us to walk if we wanted he wasn't going to honor the ad but did give us a little more for trade in and brought price to 209. The entire day I was repeatedly told about how they pride themselves on 100% satisfaction, please complete the survey. Fast forward 2 months ... Received another door hanger w the SAME OFFER. Bait and Switch people. Called today to make a service appointment for my free oil change, no appt service center, told I have to wait in line. My problem w this is they claim to have the best customer service and they want me to wait all day to get my free service, I think not. Sorry this is so long but I just can't shorten my horrible experience w Thorobred. Today after speaking w their service center I drove to Earnhardt Toyota and traded in the Spark for a Scion XD, love it and Earnhardt
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