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| - WORST EXPERIENCE EVER!
Been here twice in the past, and they turned to be bad ones.
So, when the Girlfriend bought a Groupon for their weekend AYCE Buffet with Pops for 2 priced at $43.50, I decided to give them one last shot before calling it quits with this establishment.
The Groupon specifically required reservations, so we called 12 times on Friday, and each time the phone went to voicemail, that had not been set up, after a few rings. We tried another 8 calls on Saturday, and this time the calls went straight to the voicemail, no rings. So we decided to stop by on our drive to make a reservation for later in the evening or the next day (Sunday). There were about 20 people seated at the entrance waiting for tables presumably. So we stood with them for about 10 minutes without any employee stopping by. Eventually I had to raise my voice and wave my hands, and a grumpy waitress showed up.
We showed her the Groupon we had and enquired about reservations. She said they don't take reservations. We showed her that the Groupon specifically asked for reservations. Instead of answering, this time she pulled a notebook with names and phone numbers and showed us the waiting list. We asked ourselves as to why would she be contradicting herself. Anyhow, we asked for a reservation the following day, she suggested we walk in and get a table. We told her we would like to make a reservation since we were not looking to wait 30-60 mins for a table, and she suggested we call the restaurant. We explained the whole phone calls not being answered situation, and she said that since they were busy to answer their phones.
At this time things were taking a bizarre turn and we asked to speak with the manager. She proceeded to tell us that the manager is busy on the floor and couldn't meet us till the closing time, and then proceeded to berate us in front of 20 odd people. She proceeded to tell us how the brown folks had no patience, no manners, and were ruining their fine establishment. At this time my girlfriend (she is Chinese) came to my defence. I restrained her, and suggested to her that we leave since this fine establishment is doing business well enough that they needed the Groupon and don't want any brown or skinned clientele at their tables.
I've long heard rumours about this establishment being a bunch of bigots who racially discriminate against non-East Asian potential client, but now I've experienced it first hand.
We are taking this up with Groupon, but that's another issue. However coming back to this establishment, I've experienced passive racism many times at many places, and gone with the flow, but never have I felt humiliated and reduced to the lowest denominator because of my race/ethnicity by a bigoted narrow minded person, and all this for trying to book a table at a dining establishment.
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