I agree with most of the recent reviews - absolutely love the ice cream, it's always delicious and fresh, but the service is just so awful. If there is a line I don't even bother going because I know how long it will take just to get a scoop of ice cream. There was no line this evening and it still took 20 minutes? Also they were out of whipped cream.. But "I suppose I can make more if you need it". Uh, you're an ice cream shop. Yes.. Make the whipped cream!