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| - First of all, THANK YOU Yelp for great reviews. We're THRILLED to have found this company!!!!
We were having problems with our water softener so I called around to see if anyone would service our GE unit. No one would, but when Tom answered the phone, he said they do not service GE but asked me what the problem was, saying maybe he could help me out! What a pleasant surprise it was to hear someone say that!! So to make the long story short, he came out the same day I called to assess our home (I had also asked about whole house RO system/ Filter system) When he came out, he was very thorough and very attentive to our needs including our budget. He said he usually doesn't stay very long, but since we've had quite awful experiences with other companies we had whole bunch of questions so he stayed over an hour just to go over everything and answer our questions. And the whole time he was here, we did not feel pushed to buy anything from him. It just felt like a neighbor coming over to explain few things out of goodness of his heart. So we knew we wanted to go with AHW, but with our recent move, our budget was quite limited. So I called to have just the RO system, (which Tom explained we do NOT need the whole house system- Very honest, if you ask me, to tell us to buy a cheaper smaller unit cuz more expensive one would be useless on our house!!)
Tom said they'd call us next morning at 8 am to set up a schedule since it was already past 6:30pm by the time he left our house. And at 8 am, they called!! WOW. And another wow was ANGEL, the technician who called and said he can be at our house in 20 minutes!! And he was TOTALLY AWESOME!!! The RO system was bit bigger than we thought and the space under our sink was very tight. So he moved the tank around to fit in and finally placed it in the middle, which was fine, but just aesthetically didn't look great since it was right in the middle. So my husband asked him to move it again and he literally unscrewed the filters he had already placed, and took everything out and tried to fit the tank in the back the way we wanted. After few wrestles, he did place it the way we wanted and he was totally cool about it. He literally seemed happy that we were happy. And he was very very thorough as well. He rechecked everything as much as he can, up to the very last minute he was about to leave. And he kept asking if we had any questions or concerns. He said he had about 5 appointments to get to but never once we felt he was in a hurry or rushed. He stayed to make sure we were happy with his service, which we were.
We can't wait to save up money to have the softener installed by them! (Oh, which was the very problem I called them to begin with, and Tom explained everything and said it was still working but not to its fullest so we could still use it until we decide to get a replacement) What company does that??? Being so honest to tell their customers we don't need to buy their product right away? Other three companies I called told us that our unit is Junk and that we need to replace it right away even without taking a look. It was like a breath of fresh air with AHW. Wow. That's all I've got to say with AHW. WOW. Great job, you guys, Tom and Angel!! We'll be calling you guys again! THANKS!!!!
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