Went here for lunch a few times when I worked nearby. I'll break it down into pros and cons, because the place is pretty bland and made for everybody. And in execution, that usually only appeals to certain people.
Pros:
-Cheap (for the core) food
-Traditional sandwiches and diner grub
-Decent tasting
-Decent patio
-Decent service
The decor reminds me of nothing less than a red lobster circa 1970. It's not bad, it's just not... good either. I always felt like I was walking onto a TV set for some old TV show.
Cons:
-Packed (at lunch)
-Traditional sandwiches and diner grub
-Service can be kind of slow
-Patio is facing office buildings and a busy road
-It... smells a little. This might just be me being a little over sensitive.
If you looked up "OK" in the dictionary, there would be a picture of Malcolm's beside it.