| rev:text
| - I feel compelled to write a review. Several years ago, I had my beloved golden retriever on the basic wellness plan. After a routine visit, she became very lethargic, and I took her back to the clinic. They did blood work, determined that she was extremely anemic, and referred me to a real animal clinic in Gilbert.
The referral hospital told me that she'd had a reaction to receiving multiple immunizations. Several hundred dollars later, she was well enough to come home. At every visit to Banfield thereafter, I wrote on her paperwork that she could only receive one immunization per visit.
Tallullah died last August. She had never enjoyed robust health.
I adopted a dog from Arizona Animal Welfare League in October. He was fully-immunized, and in excellent health. I made an appointment for him at Banfield, just because it's convenient. I made them a copy of his immunization record, but forgot to grab it before our appointment. Although I faxed it to them shortly after his appointment, I later learned that it hadn't been entered into his record.
Given my experience with Tallullah, when I called to schedule Norton's next appointment, I wanted to be very clear about immunizations. That is when I discovered that his immunization info had not been entered into the Banfield system.
I spent the next few days searching through my files and making multiple calls to the shelter, trying to get a copy of his immunization record. The day before his appointment, I remembered I'd boarded him for a few days when I went to a conference. I called the facility, and they had his records. I asked them to fax them to the clinic, which they kindly did. I received a phone call from the clinic, letting me know they had received the record. I received a reminder call about my dog's appointment, and they mentioned that they saw he was due for only one immunization. I felt reassured.
When I took my dog in to the clinic the next morning, the receptionist also noted that My dog was just to receive the one immunization. I left feeling confident that my instructions would be followed.
When I picked my dog up, several hours later, I was dismayed to find that the doctor had given him a whole slew of immunizations. And to make matters worse, because my dog had had anesthesia for his teeth cleaning, I could not be sure whether his lethargy was due to the drugs, or a reaction to the immunizations. The Arcadia clinic has since closed, but I will be using a different vet in the future. They screwed up once, failing to enter his records into their system. And then they screwed up again, giving him more immunizations than he needed. I value my dog's life too much to trust Banfield again.
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