I was so glad to read that someone else had a bad experience here. I bought six cupcakes, two each of three different flavors. They were horrid. There is a place in Chagrin Falls (a small counter inside Stash, which is next to Joey's) that has fantastic cupcakes. They are pricey ($4.00) but wonderful. I would agree with Matthew and only give them one star- but a friend likes their cupcakes. I guess there is just no accounting for taste!