Used this store on Warner to ship 2 states over via UPS. Paid close to $400 to send large package overnight for an important business presentation. UPS accidently sent the package out of the country. It took forever to get the package back, although we gave them a new address, they couldn't do that either. The package came back to Gilbert (not where we wanted it). We ended up going to FedEx down the street, paid $50 and arrived in 3 days with no problem. The meeting had to be rescheduled. We did not even get a full refund, just partial and that took several attempts. I guess the store charges extra that UPS will not refund, plus they were not successful in intervening on our behalf to have the package rerouted.