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| - First, I am rating this FedEx location 5 stars because no matter what time I come in, I always receive the help I need when I need it and I just feel like the employees actually don't mind helping you. I used to go to the FedEx Kinkos on Sahara and Nellis and I have the e-mail addresses to a lot of FedEx locations because I print out things that I need spur of the moment and just head to the location and they print it out for me. I since then moved and I do the same process now with the Sahara and Decatur location and I do come early mornings and maybe even late nights before 12AM and they are still attentive to their customers.
I used to stay in the Lake Mead and Rainbow area, so I do have the Lake Mead and Tenaya location's email address saved as well. I stopped into that location because I was in the area in the morning and I wanted to reverify their email address, so I can print out my spouse's income information. The male confirmed the e-mail address, but told me to go over to the machines to print it out because they were so busy in the back. Which I was there for like 20 minutes waiting to confirm this and confirm that. I'm sorry this is not my routine and I don't have time for this today, so my spouse went back to the desk to try to get his stuff printed out and the cashier April(not sure) gave him the e-mail address at the machines. Clearly, we have our stuff ready to go and you see it's taking forever and we're in a rush already and have our stuff prepared, so I was upset and then left for lack of help and urgency.
I didn't want to go back to a FedEx location, but we got our stuff printed out somewhere else, yet we still needed to fax. So, we headed to this location and Ron completely changed the energy of my day from upset to very, very, very pleased and happy. Ron was very helpful, attentive, and had an urgency to help not only my spouse and I, but every other customer
who was around. He did not ignore a customer in his area and even walked through instructions with other guests. Ron is a great employee to have to your team as well as the other employees, I never had a bad vibe at this location and this one is more busier to me.
Thanks Ron for all your help that day!!
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