I love Chipotle but I dislike the Square One location immensely. I was excited it was opening because it's much closer to home - I have been let down.
The Square One location is the worst one to go to & it hasn't even been open for long. I've been to the Yonge/Dundas & Yorkdale locations & each have very long line ups but the quality of the food is never compromised. I don't mind waiting for food but I mind waiting for bad food.
My boyfriend & I have eaten twice at the Square One location & both times we were disappointed. First time we ate there in the first week it open so understandably the line was long.. But the line of food prep was rushed & they weren't even listening to customers. My boyfriend asked for a barbacoa burrito & the guy gave him carnitas instead. When I pointed it out the guy insisted what he put was barbacoa until I pointed at the barbacoa & asked "So what's that? A dark carnitas???" & he realized he messed up yet he never apologized...
They were so swamped & can't seem to deal with the rush of customers because they load the burrito in the sloppiest way possible - so sloppy that when you start to eat your burrito it's so soggy it falls apart even before you get towards the end. I have never had that problem with the other locations.
Today we went for lunch around 2:00pm & the line was barely moving... Again, it seems as though they cannot cope with the rush. I also realized today: THEY ONLY HAVE ONE CASH REGISTER. That is VERY inefficient & probably a big reason why the line never moves. Once again we ordered burritos which again were poorly put together. They were sloppy & soggy. I recommend you guys eat at either Yorkdale or Yonge/Dundas locations... You will notice the difference in quality.
The taste of the food is there - no doubt. But if you want to eat a soggy falling apart burrito with your hands covered in sauce & juices because the staff don't care how the burritos are put together, eat at the Square One location.
I'd probably only eat here again if I was desperate for Chipotle. Otherwise, I'd rather travel elsewhere.