I brought in my favourite pair of Italian suede boots. The heel was worn as I put all my weight on one side of my foot (weird!). The owner did a good job and did something to the suede to make it almost new again. I was pleased with the price - $25. This store is really busy, so make sure you have some time to wait.
I found the owner very kind and sweet. Despite it always being busy, he takes the time to chat with me. As for paying before you pick up your stuff, I personally don't mind. The charge is upfront and makes it easy to just pick it up when it's ready. Also, prepaying is an incentive to come and pick up your items and not forget it.