I had to send back a textbook I rented. The lady at the counter was very nice & helpful, and if you have a AAA card, don't forget to show it for a discount. Also, don't forget to try and have some cash with you because you get charged $1.00 for using your card if you purchase is less than the minimum purchase amount. (Don't quote me - it may have been $7??) If it wasn't for that inconvenience, it would have been a 5.