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| - It is not a bad airline, but it is expensive for what it offers. I flew AC in the last 2 months within Canada, and to the US, both economy and business class. The economy class experience, especially for a long flight like Toronto - San Francisco was not the most pleasant. The fact that they don't even offer a free cracker/peanut on a 5 1/2 - hours flight is not flattering for AC. I understand the need to be efficient, but while the passengers are spending lots of hours boarding, flying, and disembarking, a small snack would be a nice gesture.
Also, it is important that the pilots have some customer service skills. I flew to Calgary with a pilot informing us about the flight conditions every hour or so. It was so reassuring to hear a voice from the cockpit telling you about the flight. When I returned from Calgary to Toronto, the pilot did not even say "good evening." Combine that with a bumpy flight and a fast descent and you realize why we should not have grumpy pilots...
I gave three stars because the business class service is quite good, comparable with any major airline.
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