We know that restaurants have issues that go beyond their control. And mistakes will occur. However its how the management handles the problems that defines whether a restaurant is worthy of a great review.
We had phoned in a reservation for 10 people at 4:00 pm on a Sunday. When we got there they couldn't find our reservation. However the manager Joanne took care of the situation and prepared a spot for us in their private dining room. At first I thought "here we go....a nice table in the basement", however we were pleasantly surprised at the space. Lots of sunshine, a big screen TV during the playoffs and great service made everything better.
We were celebrating my Mother's 94th birthday and they arranged a nice little dessert with a sparkler and then provided a dessert board free of charge for the trouble.
The menu hasn't changed much from their opening about a year ago. Their pasta dishes seem to have gotten a little bigger. Their pizzas are thin and taste great. The grilled calamari and meatball appetizers were also tasty. The pasta bolognese seemed to be a table favorite.
Overall we had a great time.