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| - 0/5 stars.
Horrible customer service, food delivery, and quality.
My friends and I visited Syogun for the first time in two years and it was a huge disappointment. First off, one of my friends (we were in a party of 4) wanted to use a coupon that Syogun was advertising. She showed the waiter on her phone and he said it must be presented in person. To be fair, the coupon did not say that it must be present physically, but I guess we could have let it go.
However, the waiter's response was, "I told them to fix it in the magazine." By saying that, you're just trying to push the responsibility off you.. and saying that you told them to fix it when it was already printed, made it even worse on yourself.
Food delivery was awfully slow, and we got wrong orders ALL night. The table beside us got all of our orders at least four times, including sashimi and cook food.
The waiter didn't give two shits, since they were going to get a 12% tip no matter how amazing or crap the service was.
The food quality was alright though, but the kitchen was unable to keep up with orders, our orders got given away, and the fish wasn't always fresh.
The breaking point was when the waiter gave us our order of sashimi, it had fish that we didn't order. He walked it back to the chef (who was right behind us), and the chef said, "Why the fuck is this my problem?". We left immediately afterwards. It was one way to ensure that your customers will never come back, and we were afraid of causing discomfort to other customers.
I urge you to never visit this establishment.
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