Have to agree with most of the reviews. It's a waste of time visiting this store. One employee came out from the back to say hello. I asked for a sample of a new product that has been in all the magazines. She told me no samples were available. No samples? I'm in a Kiehl's Store, right? She ducked back in a room behind the register never to return. I grabbed a bottle of shampoo and a BB cream. I waited at the counter for a few minutes. Sales gal no showed so I wound up leaving my items on the counter and exited the store. Hard to make a purchase when there are no employees available. Will gladly walk by this store and never give it another look.