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  • Is the good hot food only reserved for certain people? I say this because I was in the complex area where this restaurant is located and smelled some good cooking coming from this Teriyaki Madness. It was about evening time so I assumed they are putting out good hot food for the crowd on their way home from work. So I went in. Sure enough when I got in I can smell the food even better. I did not know what to order because I never ate here before so I asked the cashier guy "What is it that I am smelling"? He pointed to the back and said "Chicken". I was able to see the chicken on the grill also and said "Perfect....give me a chicken bowl (whatever the name was called). I was excited to get there just in time for the food to be cooked hot off the grill. However, the mistake I a made was when I asked for my meal to go. The cashier started acting a little funny then. He took my food payment. Then darted to the back of the kitchen and in my opinion, started to influence my meal to the cooks. What I mean by that is I believe he told them to give me the old chicken that was probably sitting there waiting for someone who wanted it to go. He was smart enough to know most people that ask for their meals to go just grab the bag and go and don't check it till they get home or miles down the road. I went a few miles down the road and pulled in a gas station to get gas. Before going in while seated in the parking lot, I wanted to take a quick eat of my food. I opened it and the chicken meat looked very, very old and was cold. This was not the fresh new meat I walked in and saw grilling. I want to ask this cashier why did he go in the back and tell the cooks to give me old food or why did he as a cashier need to turn into a cook and prepare my meal? Your job was not to prepare food, it was to be a cashier. I know businesses are practicing techniques that alleviate waste of food and I feel they did not want to throw food away, but instead came up with a concept to give any old food made hours ago to customers who ask for their meal to go. So I encourage anyone reading this, if you get your meal from this location (any other restaurant period), please check your food before leaving. I hope the owner or the boss is reading this. Please train your employees so they won't run off customers. The cooks were doing a fantastic job cooking because the food smelled amazing. They are not my problem. I was very hurt (and still is) to know that this employee thought so less of me for whatever reason to think I did not deserve a hot meal. Who was he reserving the hot chicken for and why are they considered more worthy of than me? I had no confrontation with the cashier/there was no feud or attitude exchange; so there was absolutely no reason to be motivated to give me old/cold chicken when new chicken was ready and hot off the grill in my face. TREAT EVERYONE THE SAME!!!!
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