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  • Loyalty out the Door..... What has happened to Elite Nails? This evening, I arrived after work to get my nails done. The young woman at the front desk was very friendly and welcoming. Asked me if I could wait fifteen minutes. No problem, since I did not have an appointment. Woman began my gel nail manicure and after one coat had me place my hands underneath the light. She then disappeared without saying anything to me.....and never returned. Not one single employee came to me to let me know what happened nor offered to complete my services. My hands began to get very hot and dry because the woman did not set timer. After waiting another 15 minutes, I find out she is with another customer in the back doing waxing. I walked back and gave nail lady some good old fashioned customer service advice in front of customer laying down. It went down like this.... "So your telling me that you stopped doing my nails to come back here to wax a customer who came in over 30 minutes after I arrived? when you have a customer you make sure that person is taken care of...then continue with a new customer." So, after two years of going here...I won't be returning. I've had wonderful service in the past...but I have no idea what has happened at this location. New owners?
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