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  • Bought a pair of $120 cleats at this store. My 10 year old son wore them for practice one time- YES, ONE TIME- and they were causing significant pain under the heel of his foot during and after practice. We are a soccer family and know that the shoes have to be broken in, but this was something different - and so we decided to take them back after the one use. We had them for two days and took them back and the store refused to give us an exchange or refund. Would not even let him exchange for a different shoe or store credit or anything- even with the receipt, box, and cleat in pretty much brand new condition (they were worn on grass for an hour and a half). I have never heard of any place not taking a shoe back that hurts your foot! Not only did they refuse, but when my husband asked for the employee's name he refused to provide it. Then, an older guy comes out from the back and starts threatening to call the police. My husband told him to go ahead and call and he actually DID!!!!! This place is horrible- horrible- horrible. Google Soccer Master and you will see numerous bad reviews with similar experiences on different review sites. Wish I had done that before my husband spent $120 at this joke of a soccer store!!!!!!!!!!!! STAY FAR FAR FAR WAY IF YOU BELIEVE IN GOOD CUSTOMER SERVICE AND WANT TO FEEL VALUED AS A CUSTOMER.
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