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| - 0 stars if possible.
1 star price
3 stars food
-4 stars service
I used to love olive garden till my experience at this one. I was visiting my buddy for a long time again. We were greeted at the hostess stand and we did not have to wait (granted it was around 8:40pm). We waited a long time till the waitress came by. Jessie or Jessica or Jennifer something. At first she came immediately then (to my utter disappointment she dissappear ed for 20 minutes). Another waitress was wondering if we had been helped and even asked others where our waitress was. It was an embarrassing moment. We saw a server who has helped is before and the server greeted us.... We were not at that server's table. She even talked to that server as she pasted. Okay maybe she doesn't know I haven't been here before. I will give her that. It continues to get worse.
Finally when she came around she made the person I came with so uncomfortable they left. The reason? They were of a certain gender and ethnicity and status and appearance, and I was not. 99% of contact was addressed to my buddy. It was obvious from the way they offered that soup and salad was free and insisted I should take it home to that person (this is after I absolutely refused twice any soup, salad or cheese from them) the reason why my buddy left. This was unacceptable. How would they k ow if i am staying or visiting my buddy? Nope, just more assumptions. If a customer refuses a food item, the server should respect his or her wishes. This was only the begining.
The other server brought me food. I understand if the restaurant was busy, but that was slightly rude. Okay, maybe she had something to do in the mostly, now nearly empty restaurant. I feel better when my entrée finally arrived at 9:30pm. One hour later after I sat down. That's fine. Suddenly, crunch. A shell on a 'shell-less shrimp' . Thank goodness I took a picture. However, she suddenly came to take the plate away before I can take the close up of the shells. (First picture is the first one I took. It describes this moment.) I ask for another. She asks that it will be taken off the bill, BUT she asks if I wanted this shrimp boxed.... Why would any sane person want the shrimp they asked to be taken away boxed? First of all I can only assume she thinks I am doing funny things to get free shrimp. I refuse anything of that notion. Secondly, I can only assume she thinks I am younger than most by my appearance only or because I am a certain ethnicity. I was never offered a sample of wine (even when I was with my buddy). Other times we were asked our age first then offered wine, but no this service was worse. I noticed at this a table with 11 people of a certain favorable age, favorable appearance, and ethnicity had already been served and left while I wait.
So I was not happy and feeling quite disgusted at this point. I get the shrimp now and behold. Fewer shrimp plus shells. It smells like it was reheated (for the 15 minutes I had to wait). Thank goodness I took a picture. It is obviously shown below the difference. I did not touch or eat anything on that plate for fear it had been tampered with. The manager was called in. I do not believe she offered a name. She Offered to take the bill except for the appatiser I ate. I refused and paid the entire bill with cash because I was being nice. I left but forgot I would like to write a comment. Behold, it was past 10 already and the Hostess would not let me back in. Even though she saw me walk out a few minutes ago. Why? 'Safety reasons'. Probably because I was wearing a sweater, no makeup. I was finally let in due to the manager after waiting insistantly with the protesting hostess. At this point you can guess I was very upset. The manager asked if I wanted my change. That was the first thing she said to me. Not, how can I help you. Honey, I do not want money. ... probably once again from my ethnicity or age or appearance. I never raised my voice just insisted on writing a comment. Unfortunately, she tells me I cannot do that. Why? I paid in cash. Sure. I will pay in credit this time. Forget giving a message to the gm. I know that won't be delivered because 1 customer is not happy. Thank goodness for yelp and media. Well I definitely paid in credit just to write the comment. This comment is now on for my friends on Facebook, Twitter, Tumblr, instagram, mass posted on Whatsup and posted on my personal Web site along with pictures
Did I mention she was 'helping me' by trying to fill out my customer survey. I wasn't even the one to punch in a few answers and not even the one to physical punch in the amount of tip. Can you imagine a customer survey not completely filled by the CUSTOMER?
This dinner was over 1 and a half hours long for 1 meal for 1 person. Be ready for terrible service and sub-par food if you look a certain way. Be sure to also get lucky and have the good server as well.
No amount of breadsticks, salad, soup, or cash is worth this.
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