I Was there 40 minutes before close and it took 25 minutes for me to get a sales member but he was very pleasant and explained everything to me. I had a question with the charge on the new phone and needed to turn in my old phone. He did everything for me in under 10 minutes. Wish I could remember his name but he had longer hair with a small gold nose ring!! He deserves 5 stars! I gave them 4 stars only for the wait!