This was my first visit to NY Hair and I was totally thrilled with the results; I had very dull yellow highlights on my brunette hair so I wasn't expecting miracles. Nikki, the owner, was able to fit me in and she spent 15 minutes talking with me to decide on what needed to be done. I was never nervous because she told me every step as she proceeded and asked if there were any questions. I am soooo happy with the results; my hair is shiny with tiny highlights and the perfect color for my complexion. yippeee!