Abnormally long wait times with an appointment. The person I was assigned to assist with my son's helmet was very nice, but he didn't really seem confident in his abilities and that made me doubt him too. He also wasn't very professional, sharing way too much about his personal life. I understand the need for friendliness/conversation, but it was too much and made me uncomfortable at times. There were regular equipment malfunctions when measuring, the lady that did they scheduling gave me incorrect appointment cards twice. I hope to never go back, wishing my insurance had other options.