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  • Zero star rating for store Manager Kelly who accused my daughter. While she was in line to pay, this manager approached my daughter asking about other girls who allegedly came in the store with her. My daughter said she's alone and did not see any other girls either. While staring down at her he insisted that she was with those girls and he saw her on the store camera. Another customer in line confirmed he saw my daughter come in the store ALONE. The manager simply walked away without apologizing for his mistake. My daughter came home very upset and told me she was just accused of stealing at Total Wine San Tan. I insisted we go back and talk to the manager as she was very upset about the whole situation . As it turns out Kelly was on break and was only told about those girls. It seems like he accused my daughter on things he did not see himself but claimed to have seen. Kelly thought my daughter was buying alcohol for those minors. First of all he should not be saying he saw sonething when he didnt. Second, he should have apologized IMMEDIATELY when he realized he was WRONG. Kelly also said he thought he apologized but my daughter said he did not. Now that the entire family came down he apologized to her and asked how to make it up. What if we did not come back? No apologies for the accusation. But its too late, we returned what she bought will never shop this Total Wine again.
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