My mom and I came here to order a custom piece of jewelry. It was something we could have purchased online but we could only find it available in silver. My cousin is allergic so we needed it in white gold. We had a picture that we gave them and when we finally were told it was ready, it looked nothing like the picture we gave them. Part of the necklace was a heart and instead of having straight sides to the heart, they made it a bubble heart, like the one Southwest Airlines has. The pendant online was $110 and we paid over $400 (not including the chain). We knew it would cost more using white gold and having them custom make it but we were not expecting it to look so different.