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| - Mandalay Bay WAS my favorite hotel in Vegas. So much so that I had my wedding reception here.
The wedding reception was ultimately amazing and exactly how we wanted it, even despite how our space, which was booked from 3 PM on was somehow still being cleaned and prepared at 7:15 and no one wanted to take responsibility for it... but at the end of the day, it all worked out..
But I simply cannot promote a luxury hotel that allows theft to occur without investigation or reimbursement. We had our Swavorski crystal embellished cake cutter set that was engraved with our names and wedding date stolen by 1 of 3 members of their clean up crew. My husband and I were the only 2 people present when they came, and we had just scoured the place for the items we did not want cleaned and organized them with our other personal belongings. I had put the cutter set in its case far away from all other utensils and dishware. It was gone ten minutes later. There is no way these were taken to be cleaned by mistake. Mandalay Bay hires thieves who don't discriminate, not even a newlywed couple was spared.
When I reported this to housekeeping, security, and my wedding coordinator, the only thing that was done was to ask the dish washing department to look out for them. We were not offered to be reimbursed for our loss, and when I pursued the idea with them due to sentimental value (we cut our wedding cake with them) it was ignored several times.
It disturbs me to think of the wealthier people or celebrities who may also have stayed in the Media Suite and had less noticeable items of value stolen. For spending the amount of money we did for our reception and room, we should have been met with an offer of reimbursement and an apology. Sadly, our item can never truly be replaced... You only get one chance to cut the cake on your wedding.
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