I have NEVER EVER had a problem with this company. i'm on my 3rd year with them. They've always been extremely pleasant, accommodating, organized and efficient. They never ever have to ask where the trash can liner is, the vacuum or the outside trash, as they got that info on our initial check in. My husband has a very sharp eye with cleaning and if he's not happy, which is rare, they immediately come back out to fix what didn't get cleaned the first time. They've always been there for us in the best of ways.