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| - Update 8/29/2015:
I called the restaurant today because I'm befuddled by it all. We've never had a bad experience with any of the Valley restaurants in the 2 years that we've been doing this and I owe some explanation to the people who plan around the 3rd Wednesday of every month to join Monica and me for ISCUYE.
Apparently, there are some illnesses in the business-family that are consuming their attention. A small business like this relies on everyone in the business to operate at its best. No doubt! I get this. My family owns a small business. When one person is out, everyone feels the heat. Our August reservation was forgotten in a vulnerable moment for the restaurant. I understand.
My review, which is not caustic by the way, will stand. I have no hard feelings! This review is an accurate account of the events that transpired. BUT, at least we know WHY it happened. We might consider this restaurant again next year. I really wanted that bouillabaisse! :-) In my review below, I said "I'd never go here again", but ... I'd give a try some time next year if Monica agrees to try it out. 8/29/2015
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We scheduled the July and August 2015 International Supper Club UYE at this location. Why on earth would we have the ISCUYE in the same place 2 months in a row? Welp, definitely not because we liked the food that much. We never actually had ANY of the food. I'm so disappointed with the lack of professionalism by this restaurant.
The first try here we made a reservation on the 3rd Wednesday at 630 pm. Hours prior to dinner time, they called Monica O to cancel because of an emergency. OK, fine. Things happen. .
So, we decided to reschedule for August. Someone pointed out that the restaurant might be closed on Wednesdays for dinner. So, I called and left a message inquiring about our dinner plans. I asked if LPF would be open and gave a date, day and time (Wed Aug 19 at 630pm). I stated that if they were open, please reserve a table for a 10 for Aug 19 at 630pm. A couple days later, I received a confirmation call/voice-mail confirming the details of the ISCUYE.
We arrive, on time and the place was closed. As soon as I can borrow someone's phone to record a video with the audio from the voice-mail confirming our reservation, I will.
I waited a week to write this review because I called 3 times and left 2 voice-mails asking for a call back from someone to help me understand why they would tell me we had a confirmed reservation when they were closed Maybe there was a good explanation. Maybe the manager forgot they were closed on Wed. I am not sure. I tried to give them the benefit of the doubt. But, alas, it has been 8 days, no call back. Sadly, I'd never go here again! Extremely unprofessional.
But what irritates me most of all is 2 months in a row we had to scramble our plans at the very last minute because of this place. Monica and I take a lot of pride in choosing local businesses to patronize every month. Our fellow Yelpers rely on us to choose good AND reliable AND professional businesses. This wasn't one.
Return Factor: 15%
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