| rev:text
| - Never again.
1) Like the other reviewers, we arrived at the McCarran Rental Car Center via the shuttle, to find 10-12 customers in line, and two agents at the counter to process them. I guess I was lucky - one agent left the counter for a break or lunch (I have no problem with that). Eventually, another agent came from the back to replace him. We waited 25 minutes to reach an agent.
2) It becomes quickly evident that these agents hold the keys to whatever vehicle you want to rent, but their primary or secondary job is to upsell you the expensive insurance(s) that ride hand-in-hand with rental car companies. I had a spirited exchange with the agent. I told him 4 times that I believed that my personal CSAA insurance, and renting with an American Express card should fully cover me. I only relented when I honestly felt he would not give me a car until I accepted his $25 a day damage waiver (LDW1)
3) I was asked if I wanted to buy pre-paid fuel. At first, I declined. But then they apply a sticker to your rental agreement that reads "Important Notice: Please be advised if you do not purchase our Prepaid Fuel Option, you are required to bring a receipt showing you filled the vehicle within 10 miles of the return location. Failure to do so will result in a fuel surcharge for fuel used, as noted on your rental agreement".
I get it - bring the car back full. I always have in the past. But document that ? Why not read the fuel gauge ? For the record, their price was $3.88 per gallon. I returned the car 1/4 full, so they made a couple of bucks there.
4) Their employee in the parking garage, who we were told would escort us to our vehicle, basically pointed at the 'row' (3) of compact cars, and told us 'pick one'. I didn't expect help with the luggage, but it would have been nice if he could have shown us how to open the trunk.
5) The car we were assigned needs, or will soon need, a 4 tire change. Not a rotation. @ 40,000 miles, it's time for new tires...
6) I was quoted, on line, $56.37. 3 days @ $18.79 per day.
My final charges ?
The quoted $56.37 plus damage waiver (LDW1) of $77.10, Prepaid Fuel of $47.86, Customer Facility Charge of $11.25, Vehicle License Fee of $4.50, Airport Access Fee of $18.58, State Tax of $7.35, Rental Tax of $20.14.
Grand Total = $243.15.
I seldom rent cars, and I'm sure this is all disclosed in the voluminous small print in the contract. I was given the estimate and I took the car anyway. My bad, but my wife had plans in Las Vegas that required a car.
If you decide to deal with Thrifty, do your due diligence, ask ALL your questions, and don't be bullied by their agent...
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