It is not often that I give a place a second chance, but it does happen and I am glad that it happened with Landis. After my rather scathing review I received a message from them, the contents of which shall remain between me and them. I thought it was so above and beyond to personally respond to my review that with a little nervous trepidation I took a bike I needed the bottom bracket removed from in. Well they just lived up to every positive review on here about them. The mechanics were friendly to me, pulled the bottom bracket and hooked me up with a bike box that I needed to ship a frame. It was a great experience and they can definitely expect me in there again and soon.