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  • This was probably the worst managed movie theater I've benn to. We went to a 6:30 pm show and the first thing I noticed was only one individual selling tickets at the window. Once we went inside we waited in line to purchase popcorn and drinks. We stood in line for a while and discovered why. NO Popcorn ready!!!! How in the world do you not have popcorn ready at a movie theater??? Although there were two popcorn makers, only one was operational. Why??? I could see the frustrated looks on customers faces as they stood to the side waiting for the popcorn to be done. Once it was our turn, we ordered popcorn and water but we were told they had no water bottles left. That was the final straw!!! We turned around and proceeded to the customer relations desk to get a refund for our tickets. As we waited for one other customer who was ahead of us and we overheard him informing the supervisors/manager that the theater he was in was in, the movie had not started on time and there was something wrong with the sound system. The manager confirmed there was an issue and was being worked. When it was our turn, I requested a refund and she promptly processed my request. No questions or inquiries as to why. I was really surprised with such a big company as AMC to see so many things going wrong at the same time. We're new to the area and not sure if this was just a fluke or a common theme for this theater. The manager and supervisors need to get on the ball. They should have identified the lack of prepared popcorn and water on hand. Additionally, an employee should have gone into the theater where the moive that hadn't started to inform the customers of the situation and apologize for inconvenience. Don't make your customers come looking for someone for answers. If this is the way things are operated at this theater, I don't see why people accept this level of service when paying so much money to see a movie. We noticed there are plenty of other theaters around Charlotte and are willing to drive further to receive better service.
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