I recently had an hour and a half massage about three weeks ago, and it was wonderful. However, I went back in the other day for an hour massage and was extremely disappointed. My appointment was for 11:15. The massage therapist didn't come get me until 11:20. I then get to the room and undress. She leaves me in there for almost 10 minutes. She finally comes back in and starts the massage. It was so mediocre - it was not satisfying at all and mostly felt like she was just rubbing in the lotion. It was a full body massage and she didn't even go near my feet, which is the best part. She then says she's done and leaves so I can get dressed. I look at the clock--it's 12:15. What the heck?! Definitely not a 60 minute massage, how frustrating. I go to pay and was very shocked to hear that the massage was $79. When I had gone just three weeks before, the 90 minute massage was $59. This doesn't make sense at all! The cashier says that last time I was given the introductory price because I was new to massage envy, which is odd because I've been here numerous times. Doesn't even make sense! This was the worst experience ever and I will certainly not go back. What a complete waste of money!!!